INTRODUCTION
What is ATLA AI?
ATLA AI is an Enterprise platform for creating intelligent AI employees that help you communicate effectively with your customers. These smart chatbots leverage cutting-edge technologies, our proprietary orchestrator ATLA AI ENGINE, and your company's knowledge base to provide highly accurate and personalized responses.
In this guide, we will detail all the capabilities of the ATLA AI platform that allow processing up to 100% of customer requests with high conversion rates 24/7/365.
Unique Capabilities of AI Employees
In addition to text processing, our AI employees support multimodal interactions out-of-the-box:
- 🎙️ Voice Message Recognition: Agents can receive audio messages from customers (via WhatsApp, Telegram, Instagram) and understand them with 100% accuracy and zero latency. The AI grasps meaning, intonation, and is ready to deliver a relevant response instantly.
- 🔗 Working with Links and Media: If a client sends a link to a product from your website or forwards a Reel from Instagram, the AI employee will follow the link, understand the context (page content or video essence), and consult the client specifically about that product.
In which areas are ATLA AI bots used?
Our pre-configured AI employees solve tasks across any industry and are typically used in the following roles:
- Sales Bot (for lead qualification, handling objections, and closing sales in the CRM)
- Admin Bot (in the beauty industry and clinics for scheduling and booking)
- HR / Recruiter Bot (for mass communication with applicants)
- Support Agent Bot (answers customer technical queries)
Through which channels can ATLA AI respond?
Our system architecture supports omnichannel communication. The platform can be connected to:
CRM Systems:
- Built-in ATLA AI CRM (AI employees autonomously move leads through the pipeline)
- ATLA CRM (stand-alone software)
- 1C:Enterprise
- Bitrix24
- amoCRM
- Kommo
- RetailCRM
Messengers and Social Networks:
- Telegram
Detailed dialogue routing logic and channel configuration are described in the following sections.