Messengers and Social Media Integration

The ATLA AI platform supports seamless integration with popular communication channels. Below are instructions for quick connection:

WhatsApp

To connect WhatsApp (Cloud API/Web):

1. Navigate to the Integrations section, select WhatsApp, and click "Connect".
2. Enter your business phone number.
3. A QR Code will appear on the screen. Open the WhatsApp app on your phone (Linked Devices) and scan this QR code.
4. After successful scanning, the session will be activated, and the AI employee will immediately begin working on this number.

Important:

Do not close the active session on the linked device. If the session is interrupted (the phone lacked internet for a long time, or you manually logged out of the device), simply reconnect the channel by scanning a new QR code.

Instagram

To connect Instagram (Direct & Comments):

1. Navigate to the Integrations section, select Instagram, and click "Connect".
2. The official Meta authorization modal will open.
3. Enter your login and password for your business account (or the linked Facebook account).
4. Grant the ATLA AI platform access to read messages.
5. You will be automatically redirected back to our platform, and the Instagram integration will be successfully completed.

Custom Integrations (Custom API)

If standard channels are insufficient and you require custom, highly specialized connections, our engineering team is ready to help. We can connect to any API and configure data exchange via Webhooks to work with any non-standard messengers or internal corporate applications.

To organize a custom integration, contact Enterprise Support directly: Support (Telegram / WhatsApp): +996 502 444 000