AI Employees
At the core of the ATLA AI platform's logic lies the flexible creation of intelligent AI Employees. We do not simply call them "chatbots," as they possess structured logic, memory, empathy, and are capable of making meaningful decisions within given business instructions, relying on the highly performant ATLA AI ENGINE.
Pre-configured Agents (ATLABYTE Verified)
To launch Enterprise-level automation, you don't need to spend weeks training AI. The ATLA AI platform provides a set of fully ready and pre-configured agents for various industries.
They are trained in advanced sales techniques, large corporate service standards, and are ready to work 3 minutes after activating their profile in your project.
Unmatched Format Understanding
ATLA Engine AI Employees are not limited to text:
- 🎙️ Voice Messages: Agents can receive voice messages from customers via messengers, recognizing them with 100% accuracy and zero delay. The AI understands intonation and meaning, providing a high-quality relevant response.
- 🔗 Links and Reels: If a client sends a link to a third-party product or forwards an Instagram Reels video, the AI employee instantly follows the link, analyzes the content, and conducts a professional consultation specifically regarding that material.
Basic Agent Roles:
ATLA Sales Pro
The most powerful agent in the system. Trained to qualify cold and warm leads, and gracefully handle any objections (e.g., "It's expensive", "I'll think about it", "Competitors are cheaper"). It doesn't just provide reference information; it guides the client down your funnel to a final closure.
ATLA Support
First-line support agent (L1 Support). Capable of instantly resolving up to 80% of common tickets, checking order statuses in 1C or Bitrix24, advising on return conditions or complex technical specifications. Significantly reduces the cost of maintaining a live call center.
ATLA Admin
Specializes in the service industry (medical clinics, beauty salons, dentistry, auto repair). Can work directly with a calendar: checking open slots, booking clients, properly handling rescheduling, and sending proactive visit reminders.
ATLA Info
An informational assistant that answers typical FAQ questions, provides fresh pricing, business hours, and directions to the branch. Effectively offloads routine work from human managers.
Custom Agents
In case your business processes are unique, the system allows creating a Custom Agent in the "Agent Studio" section.
You get full visual control over the following AI aspects:
- Forming a unique personality (Identity) and brand communication style (Tone of Voice).
- Loading a dedicated Knowledge Base for your company: parsing websites, Word and PDF documents, regulations, and price lists.
- Connecting specific tools (API integrations) and custom routing rules for client dialogues.